News and Alerts Archive

Protect your privacy and data. Check out the security jumpstart guide to get started!
Posted April 18, 2006 @ 0925

Running strong.  All network services are up and running; if you are having any problems please call the helpdesk at x6368 or stop by our office in Lower Cosgrove.  We will not be performing major network maintenance until after finals; if you are experiencing network problems please call.
Posted April 26, 2006 @ 1025

Customer Service Survey. Please help improve our services and take our customer service survey
Posted April 26, 2006 @ 1502

Maintenance. Monday, April 24 beginning at 5am, we will be performing network maintenance in Cosgrove, Hagen and Rohlman Halls. During this time all network access will be unavailable. Downtime is expected to be less than 15 minutes.
Posted April 21, 2006 @ 1325

Network maintenance. Tuesday, April 11, beginning at 5am, we will be performing network maintenance. During this time ALL network services will be unavailable. Downtime is expected to be less than 15 minutes.  It is expected that this maintenance will fix the problems scattered throughout the residence halls detailed below.
Posted April 6, 2006 @ 1608

Scattered problems. A bug in the firmware for the network equipment supporting Davis, Franklin, Bechtel, Strub, Sudbrook, Andrews, Schneider, and Tiedemann is causing random connection problems for students in their residences.  If you are having problems connecting to AIM, MSN, etc or using your game console please call Information Technology at x6368 or fill out a helpdesk ticket at http://helpdesk.sau.edu. The problem has been escalated to the engineering group of the manufacture; they have duplicated the problem and are working on a fix.  We have put a temporary solution in place that will get you online until the patch arrives. Network maintenance scheduled for April 11 is expected to permanently fix this problem
Posted February 22, 2006 @ 1030
Updated April 6, 2006 @ 1608

Maintenance. Thursday, March 9, beginning at 10pm we will be performing network maintenance. During this time access to the Internet will be unavailable; all other SAU services will remain available.  Downtime is expected to be less than 15 minutes.
Posted March 8, 2006 @ 1100

Roll-back catastrophe. The rollback caused problems well beyond our planning and imagination. All services are now back online and we sincerely apologize for any inconvenience this may have caused.
Emergency roll-back. We will be resetting network equipment Saturday January 21 at 3am; all network services will be unavailable at this time. A recent firmware upgrade has fixed old problems but introduced new problems that are bigger than the original. Downtime is expected to be less than ten minutes. Sorry for any interruptions.
Posted January 20, 2006 @ 1500
Updated January 21, 2006 @ 1137

Welcome back!! All services are up and running.  Please update your computer and your virus definitions. Good luck with the new semester!
Posted January 17, 2006 @ 0830

ISP failure. Saturday, December 17th, at 0600 our Internet Service Provider (ISP) had a power supply fail in a piece of equipment here on campus.  The internal network remained functional but our connection to the Internet was unavailable. The equipment was replaced the same day; if you are having problems please call the helpdesk.
Posted December 19, 2005 @ 0815

Network Maintenance. Tuesday, November 22, at 5am we will be restarting the network equipment in Cosgrove, Hagen and Rohlman Halls for firmware updates. Downtime should be limited to no more than 15 minutes.  Update - Upgrades have been completed; if you continue having problems please call the helpdesk at x6368.  Update - There is a serious bug in the current firmware - we are patching and rebooting switches at this time! Expected downtime is five minutes. Update - Problems still exist; we are continually in contact with technical support. Update - The firmware problem has been upgraded to the engineering group - I hope, and don't think anyone is actually seeing a problem from this, yet. Please contact the helpdesk if you are experiencing problems so we can update technical support. Update - It turns out the firmware update did fix our problem but a glitch in the software caused it to hang until one day later (time set for port authentication); all is working well. The engineering group will be fixing this for future customers.
Posted November 18, 2005 @ 1345
Updated November 22, 2005 @ 0741
Updated December 05, 2005 @ 1143
Updated December 05, 2005 @ 1147
Updated December 06, 2005 @ 0841
Updated December 07, 2005 @ 1401

New Virus/Spyware. We are seeing indications (lots of small packets to random addresses from specific computers) of a new virus and/or spyware on the network. Please be sure your operating system is up-to-date, as well as your antivirus and antispyware software! Update - This has been confirmed as badly written software - namely Blubster and Piolet; please read our P2P security information about these types of programs.
Posted October 31, 2005 @ 1130
Updated November 18, 2005 @ 1017

Network connection problems. We had several issues this morning; all services have been repaired.  We are working with tech support to figure out why these problems occurred to prevent them in the future. Thank you for being patient while we worked this out.
Posted October 18, 2005 @ 1255

New Hall back online. Equipment in the New Residence Hall has been replaced; all students should now have network access. If you continue to have problems, please call the help desk at x6368.
Posted October 12, 2005 @ 1025

New Hall equipment failure. Another piece of network equipment in the New Residence Hall has failed. We will have a replacement no later than tomorrow, but it could possibly be fixed today. Updates will be posted as we know more. Affected rooms are 126A - 221A.
Posted October 12, 2005 @ 0917

New Hall back online. Equipment in the New Residence Hall has been replaced; all students should now have network access. If you continue to have problems, please call the help desk at x6368.
Posted September 21, 2005 @ 1505

New Hall equipment failure. A piece of network equipment in the New Residence Hall has failed. We have parts on order and will install as soon as they arrive. Affected rooms are 126A - 221A.
Posted September 19, 2005 @ 1555

Smooth sailing! We have had great success this year in eliminating common virus threats and denial of service attacks resulting in highly available systems and applications for all students. Keep your machine secure and be sure to install Symantec Antivirus - it's free for on-campus students!
Posted September 07, 2005 @ 1015

Smashing Bugs - We have corrected several bugs and are hoping for stable systems from here on out! Thanks for being patient with us in this stressful time.
Posted August 17, 2005 @ 1308
Updated August 17, 2005 @ 1327

New StudentNet registration active!! Registration of student computers will begin today at 800am. Click this link to register your computer!
Posted August 16, 2005 @ 1530
Updated August 17, 2005 @ 0830

Symantec AntiVirus software for all - Information Technology has purchased a site-license so ALL on-campus students will have antivirus protection. Go get the software now!
Posted August 17, 2005 @ 0830

New StudentNet website! Information Technology has put together a new StudentNet site full of information about protecting your computer from spyware and viruses.
Posted August 16, 2005 @ 1200